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I
leave with a ghost train, there are only two travelers in a train car,
one of them is traveling "with the godfather" (he has no ticket and wants
to pay a tip to the train ticket inspector). I wonder about the cost-efficiency
of our trains. I am in a compartment together with a scared dealer that
crosses himself thrice anytime a customs officer passes by. He tells me
enthusiastically how he was told cars can be stolen on the Internet. I
laugh but I also think of the shape such legends could take in an easy-
to-frighten West.
But
it doesn't matter. Time passes and it's going to be morning soon over
the great conference hall of Marina Hotel in Balatonfured. I pick a seat
near an American woman from a Venture Capital in NY. My mood lightens
up, they are my weakness, the Americans; you always know "what they mean"
(I would explain to those who rush to make a judgement that they wouldn't
like to be taken for their Government). I tell her what we do and she
complains she's assaulted by offers. She's only come to see what happens
and not to make any deal. Not yet. I care to warn her that's all that
is in store for her if she's traveling through the Eastern Europe and
she's giving a visiting card.
It's
steadily snowing with willow and poplar downs outside, over the grass
that melts its greenness in the sunlight. The allergic people grumble.
We run one after the other, cards in our hands. We look at each other,
practice our English. Obviously, except the British team (5 people of
130 participants, coming from 22 countries) and two persons across the
Ocean, we are not native speakers and beyond our words one can easily
detect Slavic softness, French "r-s", Italian open vowels as well as the
good old Dambovita accent.
There
follows the series of general presentations. They tell us how to use completions
for EU financing, which are the programs currently run by OSI and how
other projects financed by EU developed in the West. We listen quietly.
There are few or no questions. All is more about data than about debatable
things. I put down a lot of phrases on my notepad but I keep in mind mostly
key words.
They
like to hear the sounds "ONG", it means that well we are not pro Government.
They like the phrase "multicultural environment". Okay, we are Hungarians
and Romanians and Germans. They like "collaboration". So much the better,
commerce is dead, long live collaboration. They like "local context",
that's even better, as most of my market segment can be defined as such.
Also they recommend "frequent redesign" and "always actual content". Splendid,
but we need money and people for that, of course it's surprising but it's
worth telling them. The day is quickly going to an end with all these
long presentations and meeting so many people, many of them that tempt
you to take them by the hand and drag them to the computers' hall to show
them "the baby".
The
second day announces to be even busier. We are going to work in sections.
These take place in small rooms with two computers and a projector each.
Otherwise well structured, the organization has small losses here. I reach
the "Information' promotion and preservation" section and my colleagues
from Asachi Library in Iasi reach "Authoring and design". I'd rather had
it the other way round but now it's too late. Fortunately, the potential
partners are skating from one room to the others so frequently that some
of them can't even make their own presentations. It's good that way because
it is more important for them to hear us.
There are so many complaining in front of me that I find myself cutting
down my discourse even before beginning all the pitfalls and shortcomings
required by an attempt at making an objective presentation. The three
speakers before me have underlined so passionately that they don't have
this or the other but they replace it with "desire" that I almost forget
what we don't have. I rewrite only my key words and I go over my notes
with acute interest when I realize that the only feedback available is
going to be on the projection screen and not on the dark computer screen.
I explain the component part of my consumer's segment: from here and from
farther. I try to suggest types of object sellable in both ways. The OSI
coordinator likes it. He likes it so much that he tells me his opinion
in private and also the next day. A charming and melancholic Hungarian
colleague flatters me: he tells me I must be in the finance business.
My face gets quite green. Anyway, leave it like that! Finance business
or not, they have understood that agoraONline can be a channel and it
can accomplish its cultural job by carrying also their products on to
a continuously growing market. Of course, it's growing slowly and with
stumbles but it's growing nevertheless and it's going to be a conquered
market to those who are willing to wait it to flourish. And conquered
means much more expensive.
A
swallow flies to its nest over the smooth lake by daytime and by night,
nightingales are musically searching each other. They can be overheard
in the demonstration hall where 25 PC's can hardly take a break between
unloading pdf-s, html-s and documents. The third day begins with departures,
goes on with goodbye discourses, with interesting ideas on organizing
conferences and again departures.
I am on my way back. There are deer on the fields and daffodils are rising
their heads out of pools. As for me, I think with my mind of financier
(I burst into laugh at that) of them, those of the other side who have
come to Balatonfured to touch, to see, more to have an intuition than
to see. All in all, what can be done?
They
would like to sell us multimedia CD-s but we also produce CD-s. Sometimes
better, other times more expensive, always with a worse marketing. Anyway,
ours are produced more comfortable, as local products aren't blocked into
labyrinths of taxes, bank transfers or currency unfavorable exchange.
Would they buy our CD-s? It's more difficult and they would only buy in
small amounts financed by cultural institutions. Many of them would also
like to get a content for their expensive CD-s and DVD-s. We often could
provide this content. Medieval documents, a century old photographs, music
of 1900, these are all things we can be proud of. Some have more samples
of medieval life, others of traditional folk life. But we don't sell our
country, do we? It's better to be covered by dust in the archives than
to be infinitely multiplied and reach the house of the dumb American,
who is convinced in present that Romania is Bram Stoker's invention. And
if one of us would dare to step up it's more than sure that an OK wouldn't
be put on some paper in the Ministry or the Academy. As for the content-owners
in Romania, not many of them have come to Balaton. At least Slovenians,
Lithuanians and Ukrainians, they did come.
They would also like, the potential Western partners, to sell us customized
software for our great libraries, museums and archives. But our libraries,
museums and archives are struggling hard not to die; there's still time
to go until digitizing the information. There might be done something
about it though: there are the Soros and EU programs and if they would
be asked to sponsor such intelligent programs made with foreign partners
(Austria and Germany seem to have quite a practice in such fields), maybe
things could work. But … those who have ears will hear.
The
Romanians (and their close neighbors) would like to sell software. They
tell us it's the cheapest quality software but one has to guess the real
quality of the products, as promotion is not adequate. This thing comes
clearly in the open during such a conference and the reason is also obvious:
in our countries, the programmer makes himself promotion. And then, instead
of attending to the performance of a good actor and teacher - as a sales
specialist is expected to be - we are still listening to the specialist's
effort to avoid technical terms in front of an audience. And then, even
prices might be a little strange. When I was in America, I would have
avoided buying too cheap software, especially an antivirus. The idea of
competing with Norton or McAffee seems to me hard to support. Nevertheless,
I would find more attractive a plug-in to support the great known anti
virus programs against the EE viruses. It's just an example and my 2 cents
opinion, of course.
It
still remains the most important things for me that is the part in which
the Western professionals make one step ahead and two sideways: the electronic
commerce. On this sample, it's obviously that they don't even have the
courage to do it at home. The representatives of those who make profits
of this economic form - the great house records, amazon.com, and freelance
artists - did not come, they didn't know or maybe they didn't trust the
idea.
It
is a fact that nothing can be really profitable without advertisement.
And the urban folklore on the Web stealing makes us shiver. Who would
dare? May I answer? I would, because:
-
The percentage of credit cards among the Romanian public is rising and
their utilization is not resumed only to the owner. To put it differently,
a child can buy a CD with the credit card of his father's friend.
-
There are enough forms of ensuring transactions' security and they are
effective enough.
- When
these forms are not efficient, stealing can be prevented by various
mechanisms:
- a.
Cheap objects sales by piece; if our PC Report magazine were stolen,
it would be less painful than the theft of our Porsche.
- b.
The sales amount: the greater it is, the less significant the loss rate
becomes.
- c.
There are bank insurance mechanisms for a justified subscription.
And
finally - my 2 cents opinion again - we must try to do also things that
they do not do.
By
producing only what they also produce and relying only on our low prices,
we'll only end up in badly paying our employees and in having as clients
only poor segments of the population. And it is wrong to believe that
the poor will buy as they are many; on the contrary, however cheap our
product may be, if it's not reportable to an immediate life necessity
(meaty, milk), the amount of buyers of such a social status will be very
small. We thus let out of our market a group with buying power and rising
importance; and this group is going to be conquered by a competition that
we don't stand a chance to confront in the future 50 years, if we take
ourselves seriously.
Keeping
in mind the ideas of a functional electronic commerce, based on small
objects (let's say, books, magazines, games, music, didactic material)
with a positive business balance, a rate of sales as high as possible,
a fast transaction motor (look out, administrators, this is not a joke!)
- we may draw the basic content of a pliant to send abroad and gain real
partners to which we could offer a market logistically controlled by us.
As for the expedition system, we could improvise something at first and
then set up a partnership with the Romanian mail system - that is not
working so bad inside the country, if we look attentively.
NV
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